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Specialized in selling painting and art supplies since 2017, in order to be the first destination for every painter in the Middle East.

Exchange and Return Policy

We at Firas Store..Your satisfaction is our goal

And out of our concern for the quality of the products, Firas Store does not allow the return or replacement of its products, except for the products that arrive to you damaged only


Q: How can I exchange/return a damaged product?

A: We are sorry to hear that and our customer service colleagues will direct you about it via info@fras-shop.com or customer service WhatsApp


Provided that the replaced/returned product is in its original condition and in its original packaging and has not been used, opened or changed the packaging features of the product.


Q: How long is the period allowed to replace / return the damaged product?

A: You can exchange/return the damaged product within 7 days of the purchase.


Q: How long does the replacement / return process take for a damaged product?

A: At Firas Store we work hard to make you satisfied, the exchange/return process may take 15-25 business days.


Q: In the return process, how can I get the amount I paid back?

A: The amount will be refunded after the damaged product reaches us and its condition is confirmed, and then the amount is transferred to your account immediately.


Q: In the replacement process, what are the steps taken about it?

A: When you want to replace the damaged product, and choose the replacement product, we ask you to transfer the amount of the difference between the damaged product and the replacement product.


If the order has been shipped, the order cannot be canceled as it is considered approved by you.


In the event that the order was shipped and not received for any reason, Firas Store disclaims responsibility for shipping the order again unless the customer pays the shipping value again.



At Firas Store..your satisfaction is our goal


Commercial Registration Number: 1135100952

Tax number: 310106100100003